APGS 2019 – A 5G Mindset – A New Service Paradigm Looms!

Posted By: Asia Pacific Golf Group at 22 July 2019 | Written By: Mike Sebastian

If there is one thing that has kept pace with change, it is SERVICE. Service standards have changed over the decades and it keeps evolving to stay relevant to what is expected by the consumer base. Today, more than in any other period in time, the consumer is very demanding and no longer will settle for whatever is dished out by a service organisation.

To put it simply, service has been turned on its head. People demand better service. It doesn’t stop there. They want service to be fast, almost instant; they want service to be seamless; they want it to be part of the overall experience.

Take food and beverage for example – having good food and beverage with mediocre service no longer works. Having orders delivered with no regard to regard to the wait-time is no longer tolerated. We live in a day and age where even food delivery services have to be on the ball and live up to efficient delivery schedules. There is no denying that the service industry, especially as it relates to clubs is fast becoming a demanding business with no room for compromises.

Given the rapid changes taking place in the service sector, the 2019 Asia Pacific Golf Summit will be presenting a special module on this vital topic. It will be delivered by Andy Stangenberg, founder and president of Atlanta-based Q-Principle and special consultant to major international hotel chains like the Hyatt and a host of other world class service establishments.

“There couldn’t be a better time to focus on service – there are major changes taking place in the overall service industry and change is in the air,” said Stangenberg. “Gone are the days when slip-shod service would get you through – service is now an integral and vital part of the total experience and every effort must be made to ensure that service shines”, stressed Stangenberg.

Come and listen to this world class expert on service. Let him show you how you can revamp your service operation to become more customer friendly. “Service is a major draw factor and those of us who change with the times to beef up of service standards, hold the key to success,” Stangenberg added.

The Summit will be staged on November 4 – 6 in the futuristic Indian city of Gurugram and the venue will be the multi-award winning DLF Golf and Country Club.

Delegate registration to the 2019 Asia Pacific Golf Summit is now open at: https://secure.golfconference.org/event/asia-pacific-golf-summit-2019

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APGS is owned and organised by the Asia Pacific Golf Group.

APGS 2019 – The 13th edition. One Of The Industry’s Best!

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