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Service Excellence Delivered!

Posted By: Asia Pacific Golf Group at 26 October 2018 | Written By: Mike Sebastian


Service Excellence Delivered!

Remember the days when establishments used to rave about their stellar service standards? More often than not, the standard and level of service delivered was the big differentiator for those organisations that strived to be recognised as the best of breed in their respective fields of business.

However, those days when service was the revered mark of excellence has seemed to have taken a back seat in an era replaced by impersonalised queues with digits. The fast food culture is a classic example of service flung right out of the window!

Fortunately, there are still some organisations that adhere religiously to a very rigid service regimen and in the golf industry, one such stand-out is TROON GOLF.

There is no other organisation better than Troon to talk about service excellence in a club environment.

It is an acknowledged fact that Troon offers a sophisticated, professional and systematic approach to private, daily-fee and resort golf facility management at a level unsurpassed in the golf industry.

It is also a universally accepted fact that Troon believes that excellent guest service and satisfaction, along with an outstanding food and beverage experience, are integral to the overall success of a golf club.

The hallmark of Troon is to create extraordinary guest and member experiences through personalised service, consistency and uncompromising attention to detail.

To get a sense of how this high level of service is delivered right across the world in golf clubs managed by Troon, the Asia Pacific Golf Summit has invited Mark Chapleski to explain how it’s done.

Chapleski, a 25-year veteran from Troon possesses extensive experience in the golf club industry. He has served in Asia and the Middle East. APGS is proud to have him talk about the critical issue of service and what he will have to share would be of great interest to golf clubs who want to scale the ladder of success.

Come and be a part of this great moment in the history of Asian Golf.

For more details on APGS 2018, you can check out the programme and speakers at the following links:

The 2018 Asian Golf Awards, the “Oscars” of the Asian Golf Industry also promises to be a glorious and grand celebration of the very best in Asian golf!

If you have not registered to attend the APGS 2018, you have a few more weeks to step on it and get your seat booked for the Bangkok extravaganza.

Registration is open at:

APGS 2018 – Engagement – Golf’s New Engine For Growth!

Bangkok – November 1 – 3 * Hyatt Regency Bangkok Sukhumvit * Thailand

APGS – The 12th edition. One Of The Industry’s Best!


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