APGS 2018 – What is Service Excellence?
Service Excellence means that it is not about exceeding the expectations of customers, but primarily about “delivering what is promised and dealing well with any problems and queries that arise”. In the golf club industry, service excellence is paramount for success and in this day and age, it takes on a whole new meaning as Service Excellence is becoming a significant advantage and performance differentiator.
- It’s Time To Act!
- APGS 2018 – What is Service Excellence?
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